As technology advances allow us to analyze every aspect of business operations, many companies are inundated with data. Although we celebrate the advances in technology, this “data revolution” has also blurred the line between valuable insight and mundane non-value added information. As a result, many companies are now buried in indecipherable numbers. To successfully pierce through the mountains of useless data and focus on the strategic insights, it is critical businesses have the tools to translate heaps of distracting data into useful information.
Before we all get back to reality and the slow pace of the holiday season is nothing but a memory, let's take some time to reflect on this past year and the topics you found most interesting on this blog. Millennials, boomerang employees, and building transparency in the workplace were among the most popular posts … Continue reading The Top 10 Most Popular Posts of 2015
Today's guest post is from our board member, Mark Wales. Mark has over 30 years of retail experience both in the US, Europe and Asia with leading retailers such as Ralph Lauren, Williams-Sonoma, Selfridges, and Tesco. A couple of years back I took my American wife back to England (my home country) to spend time … Continue reading Harvesting Your Workforce Benefits – Learning from the Past
One of the most important issues we help our clients address is the need to match their workforce to a changing workload. One way to do this is to use workforce analytics and scheduling technology to make data driven decisions about how to deploy talent. That talent often consists of a mix of full time, … Continue reading Has the Freelance Revolution Arrived in Your Workplace?
In a recent New York Times Magazine article entitled Thinking Outside the (Big) Box, Adam Davidson (of NPR’s “Planet Money) talks about a great customer service experience he had at Ikea recently when he went shopping for a closet system. He found the staff to be both available and helpful. He was surprised given that he'd … Continue reading Good Jobs Strategy = Happier Employees = Better Customer Service
If you participate in facebook and/or other social media channels, you've probably seen this Time article that's making the rounds. Entitled "America’s Mood Map: An Interactive Guide to the United States of Attitude" it profiles each of the 48 contiguous United States according to the OCEAN personality test. The profiles are based on a 13- … Continue reading How Close is Your Work Culture to Your Life Culture?
This week ends our annual summer intern program. We've been fortunate to have the fabulous Julia in our group this summer. She's helped us with a variety of our survey programs and pitched in to call 200+ customers to get more insight from them. Julia learned that she likes customer contact - an affinity that … Continue reading Are Your Interns Feeling the Love?
Today's opening session at SHRM 2013 was energizing and inspiring. Hillary Clinton was eloquent - speaking about how the skills and techniques of diplomacy apply to the workplace. You can find highlights of her remarks on my twitter feed at @WF_Institute. Both Hillary and fellow speaker Fareed Zakaria emphasized that despite our economic woes of … Continue reading Great Opening Session at #SHRM13 in Chicago
This week I spoke with my Workforce Institute colleagues Sue Meisinger and Andy Brantley about the Working Families Flexibility Act currently making its way through Congress. If passed, this Act would enable private sector employers to offer comp time in lieu of overtime pay to their hourly workers. This has been the case for public … Continue reading Is the Working Families Flexibility Act of 2013 Good for Workers or Not?
I'm writing this while sitting in a parking lot waiting for a doctor appointment. Spring has finally sprung here with its fecund riot of color and accompanying plague of pollen. I love the former. The latter never bothered me until a few years ago when I suddenly became allergic to something that appears in the … Continue reading Spring, Asthma, And the Affordable Care Act
I'm in Beijing this week to launch the Workforce Institute in China. I've been to China several times in the past, but not since 1999. My trips in the past were principally to Hong Kong - which even in 1999 was very cosmopolitan. Other areas of China, though, were much slower-paced places. I made one … Continue reading Breakfast in Beijing and Labor 2.0
It is going to snow this weekend - again - for the third weekend in a row. Not fluffy delightful snow, but wet heavy snow that hurts your back to shovel and takes down tree limbs and power lines to boot. Also the snow that keeps you from getting your errands done around town - … Continue reading More Snow, Really?