Simple Math: Big Data – Big Focus = Big Failure

As technology advances allow us to analyze every aspect of business operations, many companies are inundated with data. Although we celebrate the advances in technology, this “data revolution” has also blurred the line between valuable insight and mundane non-value added information. As a result, many companies are now buried in indecipherable numbers. To successfully pierce through the mountains of useless data and focus on the strategic insights, it is critical businesses have the tools to translate heaps of distracting data into useful information.

HR Software Implementations: Customize Your Mindset, Not the Software

Mistakenly, many organizations start a software implementation thinking about how they can modify the new software to match their existing processes (i.e.: customize it). However, experience has shown me that this is nearly always the most expensive way to implement a new software platform (and the most expensive way to maintain it) for human resources or payroll functions. Rather, organizations should consider this question: if the existing processes and workflows are working so well, why are we investing in a new system at all?

The Future Workplace – Are You Ready?

The following post is by WFI board member, Jeanne C Meister, Partner at Future Workplace and Co-author of The Future Workplace Experience: 10 Rules for Mastering Disruption in Recruiting and Engaging Employees. The future of work is about developing a workplace that emotionally connects to employees and customers, understands the impact of technology on the … Continue reading The Future Workplace – Are You Ready?

Organizational Productivity: Staffing and Scheduling Must Work Together

Today’s guest post is courtesy of our board member, Sharlyn Lauby.  Sharlyn is author of the blog HR Bartender and president of ITM Group Inc. We keep hearing about the challenges of finding qualified talent. According to a report from the Society for Human Resource Management (SHRM) titled “The New Talent Landscape: Recruiting Difficulty and Skills Shortages”, sixty-eight percent … Continue reading Organizational Productivity: Staffing and Scheduling Must Work Together

Workplace Trends for 2017 – Tweet Chat Highlights

We had a very engaging tweet chat today regarding workplace trends and predictions for 2017. Several members of The Workforce Institute Advisory Board, as well as other industry influencers, weighed in on some of the most critical shifts they expect to see in the workplace this year. Missed the chat? You can view the entire transcript below (as … Continue reading Workplace Trends for 2017 – Tweet Chat Highlights

Employee Burnout & Fatigue – Tweet Chat Highlights

We had a very engaging tweet chat today regarding employee burnout and fatigue in the workplace. A number of thought leaders weighed in on how burnout affects employees and their employers; best practices on how to help prevent employee burnout/fatigue; how technology plays a role; and more. You can view the entire tweet chat below … Continue reading Employee Burnout & Fatigue – Tweet Chat Highlights

Reaping WFM Benefits: Are You Asking the Right Questions?

I recently moderated a discussion between Mollie Lombardi, Vice President of Workforce Management Practice and Principal Analyst at Brandon Hall Group and my Kronos colleague Ken Madley, a leader in our presales consulting organization, on the topic of how organizations are thinking about the value of workforce management technology.  Human Capital Management (HCM) and Workforce Management … Continue reading Reaping WFM Benefits: Are You Asking the Right Questions?

Customer Service Above and Beyond – in the Cloud

Last week I attended the excellent CXPA Insight Exchange conference in San Diego.  CXPA is the Customer Experience Professionals Association.  At Kronos, I'm responsible for our voice of the customer program, and always welcome the opportunity to network and learn from peers in this profession.  I walked away from this conference with a few good … Continue reading Customer Service Above and Beyond – in the Cloud

What Do HR Practitioners Wish Their Tech Vendors Knew About Them?

William Tincup, Workforce Institute board member and Principal Analyst at KeyInterval Research, recently published a research report on the Ideal Tech Vendor Relationship.   The research examines the relationship between HR Enterprise Software vendors and their target customer, the HR practitioner. The findings paint a picture of how the HR and technology relationship is working today and … Continue reading What Do HR Practitioners Wish Their Tech Vendors Knew About Them?