Talking About the Good Jobs Strategy with Zeynep Ton

Recently I had the pleasure of talking to Zeynep Ton, adjunct associate professor at MIT Sloan School of Management, about her book "The Good Jobs Strategy".  I've written about this excellent book here before.  Zeynep's core message is that excellent financial returns don't have to come at the expense of employees.  In fact, her research indicates … Continue reading Talking About the Good Jobs Strategy with Zeynep Ton

Good Jobs Strategy = Happier Employees = Better Customer Service

In a recent New York Times Magazine article entitled Thinking Outside the (Big) Box, Adam Davidson (of NPR’s “Planet Money) talks about a great customer service experience he had at Ikea recently when he went shopping for a closet system.   He found the staff to be both available and helpful.  He was surprised given that he'd … Continue reading Good Jobs Strategy = Happier Employees = Better Customer Service